General Terms & Conditions
1. Scope of Application
These General Terms & Conditions ("GTC") apply to all services provided by TPerformance, operated by Nguyen Thanh Phong, unless a separate Personal Training & Coaching Contract has been signed.
If a Personal Training & Coaching Contract exists, it takes precedence over these GTC.
2. Services
TPerformance provides services including:
- personal training
- movement and exercise coaching
- biomechanical and functional assessments
- corrective exercise programming
- health-oriented fitness coaching
- general, non-medical nutrition guidance
The services do not constitute medical treatment or therapy. No specific outcome or success is guaranteed.
3. Minimum Age
Clients must be 18 years or older.
Clients under 18 require written consent from a legal guardian.
4. Conclusion of Contract & Obligation to Pay
A binding contractual relationship is established when the Client:
- books or reserves a service (in person, by email, message, or otherwise), or
- accepts these GTC, or
- makes use of a service provided by TPerformance.
By booking or accepting a service, the Client expressly agrees to pay the agreed fee, even if the invoice is issued after the booking or after the service has been provided and sent by email.
5. Prices & Payment Methods
All prices are stated in Swiss Francs (CHF).
Payment is accepted exclusively by:
- invoice (bank transfer)
- TWINT
- cash
Payment is due upon receipt of the invoice or by the deadline stated on the invoice, unless otherwise agreed in writing.
6. Late Payment
If payment is not made by the due date, reminder fees of CHF 30 per reminder may be charged.
TPerformance may suspend services until all outstanding amounts are paid.
7. Appointments & Cancellations
- Appointments may be cancelled free of charge up to 24 hours before the scheduled time.
- Cancellations within 24 hours before the appointment or failure to appear will be charged in full.
- Late arrival shortens the session accordingly and does not entitle the Client to compensation or a price reduction.
8. Liability
Participation in training and coaching activities is at the Client's own risk.
TPerformance is liable only for damages caused by intent or gross negligence.
Liability for indirect or consequential damages is excluded. Clients are responsible for adequate insurance coverage.
9. Data Protection
TPerformance may process and use personal data collected in connection with bookings and service provision insofar as this is necessary for contractual performance, administration, communication, and compliance with legal obligations, in accordance with Swiss data protection law (DSG).
Appropriate technical and organisational measures are taken to protect personal data.
The Client expressly agrees to the storage and contractually compliant processing of their data and acknowledges that TPerformance may be obliged or entitled to disclose personal data to courts, authorities, or third parties if required by law or official order.
Unless the Client expressly objects, TPerformance may use personal data for its own marketing purposes (e.g. information about services or updates). Such objection may be made at any time with effect for the future.
10. Amendments
These GTC may be amended at any time. The version published on the TPerformance website applies.
11. Governing Law & Jurisdiction
Swiss law applies. Place of jurisdiction is the registered place of business of TPerformance.
12. Severability Clause
If any provision of these GTC is invalid or unenforceable, the remaining provisions remain fully effective.